Knowledge Base - How to setup your SMTP server to use authentication
Ref : 200400001

Summary

Due to the need for more security on the Internet, we have turn on this new security feature to prevent non authorised use of our SMTP server (the server which you've used to send your emails).

Do you need this?

If you experience the following:
i) no problem in receiving emails
AND
ii) you cannot send out any email(s) to anyone else not from your company

you will need to set this up. Simply follow the simple instructions below to do that.

Instructions

Follow the steps here and you will be able to setup your mail account properly. If you have any issues while trying to set this up or using a different email client but not know how to setup, do contact our support at support@thoughtsinteractive.com.

Step 1 - Open your Outlook Express

Step 2 - Click on "Accounts..."

Step 3 - Select your account and click on Properties

Step 4 - Look at the bottom for "My server requires authentication"

Step 5 - If "My server requires authentication" is unchecked, checked it and click on "OK"